PRIVACY POLICY
Last Updated: March 16, 2026
AxisClear (“AxisClear,” “we,” “our,” or “us”) is operated by Heirs of Joy and Grace LLC (“HJG LLC”). This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the AxisClear website, products, and services.
By using this website or our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when using the website or purchasing services.
Personal Information
- Name
- Email address
- Username or account identifier
- Billing address
- Purchase history or transaction records
- Information submitted through forms, surveys, or intake questionnaires
- Communications you send to us
Account Authentication Information
If you create an account on our platform, login credentials such as a username and password may be required. Authentication data is securely processed and stored by our website platform provider. Passwords are encrypted and not visible to us.
User-Generated Content
If you participate in community groups, discussions, comments, or other interactive areas of the website, information you voluntarily share may be visible to other users. Examples may include:
- Posts in community groups
- Comments
- Profile information
- Uploaded content
You are responsible for the content you choose to share publicly.
2. Payment Information
Payments are processed through third-party payment processors such as Wix Payments, Stripe, PayPal, or other payment service providers.
We do not collect, store, or process credit or debit card numbers directly.
Payment information is transmitted securely to the payment processor and is governed by their privacy and security policies.
We may receive limited transaction details such as:
- Payment confirmation
- Order information
- Billing name and billing address
- Transaction identifiers
3. Information Automatically Collected
Certain information may be collected automatically when you visit our website. This may include:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Pages visited
- Usage patterns
- Cookies and similar tracking technologies
This information helps us improve the website and better understand how visitors interact with the platform.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
- Maintain login sessions
- Remember user preferences
- Analyze website performance
- Improve navigation and usability
You can modify your browser settings to decline cookies, though certain features of the website may not function properly.
5. How We Use Information
We may use collected information to:
- Provide and deliver products and services
- Process purchases and transactions
- Communicate with users
- Provide customer support
- Improve platform functionality
- Personalize user experience
- Analyze website usage
- Maintain platform security
- Comply with legal obligations
6. Third-Party Services
We may rely on third-party service providers to operate our platform and services.
These providers may include:
- Website hosting platforms
- Payment processors
- Analytics services
- Email delivery services
- Survey and form providers
- Customer support tools
These providers may process information as necessary to perform services on our behalf.
7. International Data Processing
Our platform may use global cloud infrastructure. As a result, information may be processed or stored on servers located in various countries where our service providers operate.
By using our website, you acknowledge that your information may be transferred internationally.
8. Data Security
We implement reasonable administrative and technical safeguards designed to protect personal information.
However, no internet transmission or storage system can guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the data.
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights related to your personal information, including the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict certain processing
GDPR (EEA/UK) Rights
If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the GDPR, including the right to object to certain processing, the right to data portability, and the right to lodge a complaint with your local data protection authority.
CCPA/CPRA (California) Rights
If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know what categories of personal information we collect, use, and disclose, the right to request deletion of certain information, and the right to opt out of certain “sales” or “sharing” of personal information, if applicable.
To exercise any of these rights (where applicable), please contact us using the information in Section 13 (Contact Information).
Requests may be submitted using the contact information below.
11. Children’s Privacy
This platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have questions regarding this Privacy Policy, please contact:
Heirs of Joy and Grace LLC
Email: support@axisclear.com